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Had a pretty bad allergy reaction with this product.
Dumas - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the Colorsmith Family, we wish you a quick recovery.
Small test failed horribly. Got skin allergy and swollen it badly . Added some pictures for the same in my profile.
Atulkuma - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. Upon reviewing your profile, we see that you have already worked with one of our Partners in Color to resolve your concern. On behalf of the Colorsmith Family, we wish you a quick recovery.
Color washes out after 2 days.
John - We’re sorry to hear that your hair color faded faster than you expected. All Colorsmith orders are backed by our Colorsmith 100% Color Satisfaction Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from Colorsmith with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
Please refund my payment! Your products is no good
Stanley - We’re so sorry to hear that you were disappointed by the results of your color application. Our Colorsmith Color Satisfaction Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Please return to original color
Patrick - We’re so sorry to hear that you were disappointed by the results of your color application. Our Colorsmith 100% Color Satisfaction Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
It does not eliminate my grey
Jim - Thank you for your feedback on your color. Here at Colorsmith, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Colorsmith 100% Color Satisfaction Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
Did what I wanted, but I want it more for my beard
Jason - Thank you for sharing your feedback. Everything our clients’ say is truly valued and we look forward to hearing from you in the future!
The color turned out too dark. It needs to be a little bit lighter.
Douglas - Thank you for your feedback on your color. Here at Colorsmith, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Colorsmith 100% Color Satisfaction Guarantee and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
Still too red
Daniel - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Ordered initially & tint was perfect. Somehow second order tinted much darker.
Albert - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Partners in Color to resolve your concern. Please let us know if there is anything else we can do to help!
