Ordenar por:
Need to change formula
Scott - Thank you for your feedback on your color. Here at Colorsmith, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Satisfaction Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
was supposed to subtly reduce gray hair but basically fully dyed hair a dark brown when used exactly as directed, including application time. Avoid.
Dwp5 - Thank you for reaching out to us here at Colorsmith! We are so sorry to hear our color did not meet your expectations. Our Color Satisfaction Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
It didn’t cover all my grays and less than 3 days the color it’s coming out! Not good for me!
Carlos - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Easy to apply, easy directions, impressive packaging that arrives. But the product does not last more than six days. Very disappointing.
Glen- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
I tried your product 2 times now. The color was even tweaked after the first time. I followed the directions exactly each time. It doesn't cover the grays in my beard at all. Sorry.
Joseph - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
They did a great job of matching my natural hair color. But I need a much smaller package as I only have a horseshoe moustache. The sides of the horseshoe is white and this product coloured it perfectly but it made my moustache too dark. I would prefer this broken down into 4 applications so I don't waste so much.
Thomas - Thank you so much for sharing your feedback with us! We currently have one standard size of our Colorsmith Color Case, but I will be sure to pass your suggestion along to the appropriate people! We take our clients' feedback to heart and continue to improve our products each and every day.
Beard still mostly gray, if it's not darker next time that will be my last purchase.
William - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Partners in Color to resolve your concern. Please let us know if there is anything else we can do to help!
Gave it another try. Followed the instructions. Came out great, but color started coming out after a couple of days.
Donnie - We’re so sorry to hear that you were disappointed by the results of your color application. Our Colorsmith Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
The color looks great initially but only lasts two weeks. I will have to make some adjustments and see if it improves or lasts longer.
Andrew - We’re so sorry to hear that you were disappointed by the results of your color application. Our Colorsmith 100% Color Satisfaction Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Not bad to use, a bit awkward the first time trying to read directions and work through the application simultaneously. Color was a good match for the non-grey hair, of which is about 85% of my head & facial hair. The grey head hair was colored well enough, definitely could notice the reduction of grey there. The (short, less than 1") beard not so much, still a good amount barely colored. Again, SOME reduction but far from the complete coverage promised. Not a terrible job, knocked a few years off the appearance, but not what was ordered.
Matthew - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Colorsmith 100% Color Satisfaction Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
