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I was frustrated that it took longer to arrive than, anticipated because of the reviews, I still had high hopes that at least maybe the product would be good. Overall I am disappointed and it didn't cover any better than the literal 3.00 Color-silk by Revlon (that Good housekeeping had said was the best for grey coverage as a side-note). But I will say that it came nicely packaged, includes two pairs of nice quality gloves, stain-guard, and remover (which is a HUGE bonus and impressed me!) comb, shampoo and conditioner. The smell was about the same as others I have used so neither good nor bad for me. I do like it can be used for facial hair too (that was a drawing feature for me). However, despite the quality look/packaging of the product and the nice accessories included, the most important feature for me would be coverage and that from me is a 3/10 on the facial hair (I had strands that were still totally white) and maybe a 4/10 for the hair, the color looks nice and natural BUT the greys didn't cover very well and certainly not well enough to pay so much more than whatever you can pick up at your local drug-store or big-box retailer. Maybe you will have better luck than I did, but I won't be purchasing again :( Also for the record, I followed the directions to the letter and still had disappointing results....
JJ - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Satisfaction Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Same as all other products, it doesn't work in all the hair and beard, waste of money.
Ariel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Satisfaction Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Doesn’t meet the plan. Not enough coverage. Colour Didn't work
Hi Mohammed! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we got back to you to help you further.
Just continure to bill and no cancellation provided.
Hi Derek: We are sorry for any misunderstanding with your Color Plan. Please check your emails, we just got back to you to help you further.
Alergický reakce a odporný zápach barvy
Hi Michal: We are so sorry to hear that you had an allergic reaction. Please check your emails, we just got back to you.
Statt einer Grauabdeckung hatte ich eine Haarfärbung. Die Haare sind wesentlich dunkler als dargestellt. Das Produkt kostet 26€, für mehr als 20€ weniger bekommt man in jeder Drogerie das gleiche.
Ben X. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere Colorsmith Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
I'm apply the tint the way was instructed in the flyer, after 2 days i have more gray hair than before, I'm not satisfied.
Felix - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Satisfaction Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
THERE IS NO NUMBER TO CALL IF YOU WANT OUT. THERE IS ANLY WAYS TO GET PRODUCTS A BIT LATER BUT NO WAY TO CANCEL!!! BAD BAD BAD !!!
Hi Jens! We are sorry for any misunderstanding with your Color Plan. Please check your emails, we just got back to you to help you further.
I am certainly not satisfied with the strength of the color. The grays are still gray, and unfortunately the whole package is a one time use only. Waste of money.
Saleem - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Satisfaction Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
please cancel not good for me
William - Thank you for reaching out to us here at Colorsmith! We are so sorry to hear our color did not meet your expectations. Our Color Satisfaction Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
