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I didn't like mix is one time use and throw away solution. I have short hair, I would like to use mix for multiple times in a month. Each order cost me $30 which is expensive
Rajavenkata - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
It did not really cover my gray hair
Emil - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Satisfaction Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Did not work, and months later still no reply from anyone when they said they will offer me a darker shade for free to see if it works
Hi Mark: We are so sorry to hear that your hair color didn't meet your expectations. Please check your emails, we just got back to you to help you further.
The colour looks very natural but if you have too many grey all of them are not covered. About 70-80 percent of the grey are covered. And you could not re-use the color once mixed. Could be helpful if small extra color is sent along with kit so that one could top up the left grey hair.
Venkata - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Satisfaction Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Meine Haarfarbe hat sich nie verändert
Mohammad A. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere Colorsmith Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
Don’t buy from them totally fake. No contact no if u buy one nxt oder cut automatically money from ur bank without permission and too expansive
Hi Chee: We apologize for any misunderstanding with your Color Plan. Please check your emails, we just got back to you to help you further.
Followed all the instructions as per your guide and colour was good but next day after shower every thing washed out . Now back to just for men
Hi Sandeep! We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, your colorist will get back to you to help you further.
Assez content car j'ai un peu deborder et ma peau n'a pas ete colore. J'ai ete satisfait car le rendu etait pas mal cependant apres une semaine la coloration commence a disparaitre donc assez decu. CAr si il faut refaire toute les semaines ca va couter cher. Deplus les delais de livraison ne sont pas respecter
Miguel R. - Merci pour votre commentaire. Nous sommes désolés d'apprendre que vous soyez déçu par la tenue de votre coloration et nos délais de livraison. Notre garantie de satisfaction est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation.
It doesn't work for my husband, can you remove my account here, I'm not interested to order again
Grace - We're so sorry to hear about your disappointment with our color. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We take our clients' feedback to heart and continue to improve our products each and every day. Keep an eye on your inbox for more details.
I was frustrated that it took longer to arrive than, anticipated because of the reviews, I still had high hopes that at least maybe the product would be good. Overall I am disappointed and it didn't cover any better than the literal 3.00 Color-silk by Revlon (that Good housekeeping had said was the best for grey coverage as a side-note). But I will say that it came nicely packaged, includes two pairs of nice quality gloves, stain-guard, and remover (which is a HUGE bonus and impressed me!) comb, shampoo and conditioner. The smell was about the same as others I have used so neither good nor bad for me. I do like it can be used for facial hair too (that was a drawing feature for me). However, despite the quality look/packaging of the product and the nice accessories included, the most important feature for me would be coverage and that from me is a 3/10 on the facial hair (I had strands that were still totally white) and maybe a 4/10 for the hair, the color looks nice and natural BUT the greys didn't cover very well and certainly not well enough to pay so much more than whatever you can pick up at your local drug-store or big-box retailer. Maybe you will have better luck than I did, but I won't be purchasing again :( Also for the record, I followed the directions to the letter and still had disappointing results....
JJ - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Satisfaction Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
