Comentarios sobre el Color Case personalizado
644 Comentarios de clientes
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abonnement automatique
abonnement automatique
Respuesta de nuestros expertos
Thomas A. - Merci pour votre commentaire. Chez Colorsmith plusieurs options s'offrent à vous. Vous pouvez passer commande par le biais d’une offre promotionnelle, ou vous pouvez choisir l’achat unique si vous préférez commander une seule fois. L’un des avantages de notre Abonnement Couleur est la réduction de 20 % sur toutes les commandes. Il est sans engagement, vous ne payez que ce que vous commandez et vous gérez absolument tout : la fréquence de livraison, le report, l’annulation, l’ajustement de la couleur… Nous vous avons envoyé un e-mail pour vous expliquer plus en détail et pour voir comment remédier à cette situation. Merci !
Cause major itching
The hair dye started making my scalp itch after next day of usage. This was experienced multiple times. Also their auto system decided to put an order after 4 weeks then my preference of 6 weeks
Respuesta de nuestros expertos
Abdul - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Karotte
Obwohl ich vorher erwähnte,dass ich zu orange/rot tendiere
Respuesta de nuestros expertos
Jörg S. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
Not for beards
The product still does not provide coverage for the g-tee or mustache. The hair part seems to blend. I think I am just as good picking up just for men's OTC products.
Respuesta de nuestros expertos
Christopher - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Got dried
Very unsatisfied
Respuesta de nuestros expertos
Zeeshan A. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already contacted our Team Member to discuss your concern. Please let us know if there is anything else we can do to help!
Washes out
It was a good shade match but unfortunately washed out completely in just a few days :(
Respuesta de nuestros expertos
David - We’re so sorry to hear that you were disappointed by the results of your color application. Our Colorsmith Color Satisfaction Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Absolutely useless!
It hardly changed the color of only about 40% greys and that turned back to grey in 3-4 days. It looks I got even more greys after 1 week. Switching off the plan and finding alternates.
Respuesta de nuestros expertos
Gurpreet - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our Color Satisfaction Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps!
Difficult to set color
I changed the shipping date to come earlier and the product didn't ship. When I checked my account the shipping date was Aug 10 and I clearly had selected July 6. This company has issues. 1. I selected a brown color, it was nearly black. 2. Requested a different colorist because of the black coloring but according to the product papers I still have the same person who apparently doesn't know brown from black. 3. Had to call multiple times to get the correct color. 3. Received email that colorsmith received my payment first week of July but my shipping date is August 10. Way to make sure you get your money and I get nothing. Really poorly organized company.
Respuesta de nuestros expertos
Danny - Thank you for your feedback on your color. Here at Colorsmith, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Satisfaction Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
Horrible service
this is my third delivery and after asking that they lighten the light brown I requested, they sent me something that looks like Jet black. I am so done with this company.
Respuesta de nuestros expertos
Ronald - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Kein Effekt
Habe alles nach Anweisung durchgeführt – trotzdem null Effekt, sogar meine Frau sagt, mein Haar sieht exakt aus wie vorher.
Respuesta de nuestros expertos
David H. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.