Comentarios sobre el Color Case personalizado
642 Comentarios de clientes
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Colour Not work with my hair
Not working on my hair 😞
Respuesta de nuestros expertos
Ifone - We are so sorry to hear that our color did not provide the results that you expected. We have reached out to you via email so that we can further discuss your hair color needs and see how we can adjust your formulation. We truly appreciate you giving us the chance to get it right.
Poor coverage
Followed the step by step instructions.use within 3 minutes ,leave for 20 mins .washed of no difference
Respuesta de nuestros expertos
Hi Stephen! We are sorry to hear that your color washed off. Please check your emails, we've contacted you to help you further.
Does not work on sensitive Skin
I tried this product as soon as I applied it with in 2 minutes my skin got very irritated, turned red and almost blistered!!!
Respuesta de nuestros expertos
Stephen - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the Colorsmith Family, we wish you a quick recovery.
Average service
Color was too dark and didn’t look natural, I explained this and someone was supposed to contact me. This didn’t happen. Also, it takes a month to receive the Color in Australia.
Respuesta de nuestros expertos
Ronnie H. - Thank you for your feedback! We are so sorry to hear our color did not meet your expectations. Our Color Satisfaction Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Also, we truly appreciate your patience with our shipping time. Please keep your eyes out for an email from us shortly.
Didn't colour
Poor, left it over 10mins but didn't colour or cover the greys. No response from support team
Respuesta de nuestros expertos
Moksud - We’re truly sorry that our color did not meet your expectations and that your experience was not all it should have been. Please, check your inbox, we have reached out to you via email to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Never received my order
Don’t know if this is a scammer but never received my order.
Respuesta de nuestros expertos
Ari - We're so sorry to hear that your order never arrived! We have reached out to you via email to remedy this issue. Please check your inbox for next steps.
je trouve la teinte trop claire
la teinte est vraiment pas mal et l'application tres facile, Toutefois, j'ai envoyé, suite au dernier envoie, un message signalant que je trouvais la teinte trop claire et que je souhaitais, pour le prochain envoie avoir une teinte d'un ou de deux tons plus foncé. Il est dommage que je n'ai pas recu de réponse à ma demande
Respuesta de nuestros expertos
DENIS B. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçu. Notre garantie de satisfaction est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes.
Very less damage to hair but doesn't cover all gray hair
Pro: Very less damage or no damage to hair compared to other hair colors I have used. Cons: Doesn't cover all gray hairs (which is the primary purpose)
Respuesta de nuestros expertos
Rakesh - We truly appreciate your feedback, and are so sorry to hear that you were disappointed by the gray coverage of your recent color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Do not like product
Do not send me anymore product. Cancel my account, not happy with product.
Respuesta de nuestros expertos
Larry - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Please check your inbox for more details!
Didn’t agree to subscription
This brand is randomly charging me for orders which I haven’t consented to. The orders are random and I cannot find the location to cancel them. It is outrageous and the product isn’t even good, tried it once and had a reaction yet they’ve charged me 4 times in under a month! Ridiculous pricing for such a horrible product and brand. I’m very frustrated and will be taking this up further !!
Respuesta de nuestros expertos
Hi Fraidon! We are sorry for any misunderstanding with your Color Plan. Please check your emails, we've got back to you to help you further.