Comentarios sobre el Color Case personalizado
642 Comentarios de clientes
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Overpriced
The product itself works however for a one-time use it's expensive. It also isn't using natural ingredients so the same issues with itching and blotching arises as with other chemical-based beard colours.
Respuesta de nuestros expertos
Hi Sahlan! We are sorry to hear that you experienced some discomfort after coloring. Please check your emails, we contacted you to help you further.
Nul
Acheter le 3 janvier, livraison sous 3 jours ouvrables. Et je le reçois, que le 16 février ! En plus ma commande est de 11 euros. Mais la je vois que c'est 26 euros. J aurait bien désactiver, désabonner !!! Mais vous avez pas eu, de soucis pour les retirer ( 11 euros)
Respuesta de nuestros expertos
Farid L. Merci pour votre commentaire. Nous sommes désolés pour la confusion sur notre site. La date indiquée sur la page "Commande à venir" de votre compte, correspond à la date de votre prochaine commande. Nous allons revenir vers vous concernant votre première commande en cours de livraison. Comme stipulé sur notre site, nos commandes sont traitées sous 1 à 3 jours ouvrables et nos délais de livraison sont de 6 jours ouvrables. Veuillez vérifier vos emails pour plus d'information.
Used it 2 times
Following the instructions, I added the Color to the Developer container. The quantity was enough for 3-4 usages. It didn't irritate my skin. However, I stopped using it, and I can't recommend it. The first time it covered 80% of the grey beard, which was acceptable. After that, the color got very weak, despite that the container was properly closed and saved. It covered only 20%, so I switched back to the old color brand :( Not what I expected.
Respuesta de nuestros expertos
Hi Jovi: Please note that our hair color is meant to be used in one application. After you open the bottles, it must be all used within 24-48 hours as the product can go bad. Please check your emails, we have got back to you.
difference
I can't see any difference at all after the shower. Let us see what happened tomorrow morning but I don't think it made any difference to my hair color.
Respuesta de nuestros expertos
Hi Ramin! We are so sorry to hear that you haven't seen any difference. Please check your emails, we have contacted you to help you further.
Not work
For me it’s seems like is nothing work after a week I got delivered due was two working days.
Respuesta de nuestros expertos
Hi Mishra! We are sorry for the delay with your order, we will look into this for you and we will get back to you as soon as possible. Please check your emails.
Terrible customer service!
They shipped an unauthorized order and then offer a refund if I paid shipping for the return. I can’t do business with a company that treats their customers like this. Very disappointed with customer services. I am going back to Simpler hair products because they know how to treat their customers and it’s a decent product.
Respuesta de nuestros expertos
Danny - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Worst delivery service ever
The product tooks forver to arrive, not only that the customer support is not good. Ans the product has to be completely disposed after one tiny use for one area
Respuesta de nuestros expertos
Hi Eduardo: We apologize for the shipping time. Please check your emails, we have just got back to you.
Not useful
Didn’t help much
Respuesta de nuestros expertos
Hi Deep! We are so sorry to hear that. Please check your emails, we have contacted you to help you further.
Terrible Customer Service
Colorsmith provided terrible customer service The delivery service is to unreliable , my first order I paid extra for a speedier delivery but the delivery still took to long It’s impossible to track the delivery as the tracking information is unreliable which makes it impossible to know when to be home to take the delivery Trying to contact customer service is a terrible experience I never get responses to my messages There is no available direct phone number despite being told on my account page to call to cancel my order , we’re is the phone number ??? I will not be using colorsmith again and would Not recommend it to anyone
Respuesta de nuestros expertos
Hi Stephen! We are so sorry to hear that you haven't received your order, and it's been difficult to communicate with us. Please check your emails, we have contacted you to help you further.
OK but washed out quickly/
I'm not an expert but I have the distinct impression all the complex details laid out for application are hoped to be camouflage for this very average, even below average product. In may case a good part of it had rinsed within a couple of days. i ended up re-applying m/touching up with some off-the-shelf touch-of-gray for men to cover that failing... the off-the-shelf color may be imperfect but in the end I am happier with the "wrong" brown than with gray. (Unit price for touch-of-gray is higher but it lasts longer & part of it can by re-used.
Respuesta de nuestros expertos
Kevin - Thank you for your feedback on your color. Here at Colorsmith, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Satisfaction Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!