Comentarios sobre el Color Case personalizado
644 Comentarios de clientes
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Not working! I want to cancel and the site doesn't give me the option
I want to cancel this crazy shipment that I didn't order. It was a ONE TIME purchase! Please Cancel my Order Definitely!
Respuesta de nuestros expertos
Rubem - We truly appreciate your feedback! Upon reviewing your profile, we see that one of our Color Experts has reached out to you to resolve your concern. Please let us know if there is anything else we can do to help!
didnt work on my hair
didnt work
Respuesta de nuestros expertos
Per - We are so sorry to hear that you are not satisfied with your color, we’d be more than happy to adjust your formulation. Our team has emailed you to get this resolved right away. We truly appreciate your feedback and the opportunity for us to make it right!
My hair looked fake
I didnt like the results - when I reordered a different color it never arrived even though USPS said it was delivered. I'm moving on with my grey hair. STOP BILLING ME - I TURNED OFF THE PLAN AND I KEEP GETTING BILLED!
Never arrived, no tracking working
Cancelled.
Respuesta de nuestros expertos
Hi Ronan! We are sorry to hear that your order hasn't arrived. Please check your emails, we just got back to you to help you further.
Why?
Why ask for a review when ordered products haven’t been delivered. I asked the support why I couldn’t se my delivery on sent tracking number? Got the answer that I should wait a couple of days then I could track it. I still can’t track my order and haven’t received anything further from support and it’s been 3 weeks now for products that should’ve been delivered within 3-5 days. Satisfied.. nope
Respuesta de nuestros expertos
Hi Sebastian! We are so sorry to hear that you haven't received your order, and that you can't track it either. Please check your emails, we just got back to you to help you further.
Not covering grey and red
Not covering the grey hairs on the beard and the hair looks more red
Respuesta de nuestros expertos
Hi Daniel! We are sorry to hear that your color hasn't covered your greys, and it looks more red. Please check your emails, we just got back to you to help you further.
I don't want it
I have cancelled this plan but you still take money and send me a product that I don't use. Please cancel and delete all my information.
Respuesta de nuestros expertos
Hi Jason! We are sorry for any misunderstanding with your Color Plan. Please check your emails, we just got back to you to help you further.
ma coloration
aucun resultats
Respuesta de nuestros expertos
alexandre L. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que votre coloration n'a pas répondu à vos attentes. Notre garantie de satisfaction est primordiale pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation. À très vite !
not the color i wanted at all
The color that came out was way off. I wanted a super blonde for the end of summer and got a dull, drab red instead.
Respuesta de nuestros expertos
David - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Really bad
Really bad quality in good packaging I turned off my plan after receiving first order year back but they sent me again and again and took money from my card few times I spoke to them they said you have to change your card I stopped putting the money in that account just because of Color smith If I said I really don’t want as it’did not work at my hair so they should have been stopped. I just wasted my money
Respuesta de nuestros expertos
Hi Muhammad! We are so sorry to hear that your color hasn't met your expectations, and for any misunderstanding with your Color Plan. Please check your emails, we just got back to you to help you further.