Comentarios sobre el Color Case personalizado
642 Comentarios de clientes
Ordenar por:
Burnt my skin
Next day found my skin was burnt and weeping, not suitable for my skin. Didn't find grey coverage great ceither.
Respuesta de nuestros expertos
Hi Graeme! We are so sorry to hear you had some discomfort after using the color, and your greys weren't fully covered. Please check your emails, we just got back to you.
Allergie
J’ai suivi les conseils de ColorSmith et fait un test dans le creux du coude. Le lendemain, j’avais une plaque rouge qui me demangeait. À J+2 , la plaque est toujours en train d’évoluer. Attention aux peaux sensibles
Respuesta de nuestros expertos
Yann M. - Merci pour votre commentaire. Nous sommes sincèrement désolés d'apprendre que vous ayez eu une réaction à notre produit. Nous allons revenir vers vous par email afin de vous aider. Veuillez vérifier vos emails pour plus d'information.
Good product.
I like this product for its results but the fact you only get one use out of it is quite annoying.
Respuesta de nuestros expertos
Hi Edward! We apologize for the inconvenience with our color. Please check your emails, we just got back to you.
The shade was not to my preference
The shade was not my preference and there was an issue with staining on my skin around the scalp and beard area.
Respuesta de nuestros expertos
Hi Andrew! We are sorry for the inconvenience with your hair color. Please check your emails, we just got back to you to help you further.
Don’t. Like it
Cancel my account
Respuesta de nuestros expertos
Hi Santi! We are sorry to hear you didn't like your color. Please check your emails, we just got back to you.
Worst product ever
Didn’t cover any grey. Followed the steps mentioned in the package but didn’t work. Completely dissatisfied with the results.
Respuesta de nuestros expertos
Hello Ashwin, We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! (:
cancel all orders stop charging me
stop cancel my membership
rubuish and very poor customer service
extremly poor quality of product and customer services
Respuesta de nuestros expertos
Hi Jad! We are sorry to hear your color hasn't met your expectations, and we apologize for any inconvenience with our service. Please check your emails, we just got back to you to help you further.
Delivery incomplete poor service
I received the packaged where the activator was sealed but was pretty empty. I wrote to customer service on Friday. Tomorrow is Friday again and no answer.
Respuesta de nuestros expertos
Hi Enrico! We are so sorry to hear your order was damaged. Please check your emails, we just got back to you to help you further.
Worst product ever
I feel deceived and scammed. First I was not looking for a continue delivery, I realized it when I saw the charge in my account. Second and main, I got more allergy than with any cheap product, so it doesn't work for me, because it doesn't work as it should
Respuesta de nuestros expertos
Hi Christian! We are so sorry to hear you had an allergic reaction, and for any misunderstanding with your Color Plan. Please check your emails, we just got back to you to help you further.