Comentarios sobre el Color Case personalizado
642 Comentarios de clientes
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Pas satisfait
Couleur pas adaptée Merci de rembourser
Respuesta de nuestros expertos
Sebastien D. - Merci pour votre commentaire. Nous sommes sincèrement désolés que votre coloration ne réponde pas à vos attentes. Votre satisfaction est très importante pour nous. Nous allons revenir vers vous par email afin de vous aider. Veuillez vérifier vos emails pour plus d'information.
Hair color came out well, but Still having beard trouble
I'll give it one more try - maybe I'll keep the beard treatment on 3-5 minutes longer and see what happens
Respuesta de nuestros expertos
John - We’re sorry to hear that! Your order is fully backed by our Color Happiness Guarantee. Your colorist will review your feedback for your next order! Please let us know if there is anything else we can do to help!
Not good enough
Not worthy of money. Please cancel my subscription. thanks
Respuesta de nuestros expertos
Hi Mantu! We are so sorry to see you go, and for any inconvenience with our prices. Please check your emails, we got back to you to help you further.
Es ist ok, aber…
Es deckt alles nur 1-2 Tage ab, mehr nicht.
Respuesta de nuestros expertos
Serkan B. - herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid zu hören, dass die Grauabdeckung nicht Ihren Vorstellungen entsprochen hat, aber wir freuen uns, dass Ihnen die Farbe gefällt. Im Zuge unserer Kundenzufriedenheitsgarantie möchten wir gern mit Ihnen darüber sprechen, wie wir es wiedergutmachen können. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
Cancelling
Product isn't bad, is high quality. Just is Not working for me. Covers No grey hairs, minimal itching and burning Much less than store bought dyes. Decent overall experience. For me, nor worth the extra 8 considering the results
Respuesta de nuestros expertos
Robert - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Burned my hair!
Not happy at all!
Respuesta de nuestros expertos
Hello Mauricio, Thank you for reaching out to us here at Colorsmith! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
does not cover gray hair
hair dyed but does not cover gray hair
Respuesta de nuestros expertos
Hi Vadim! We are sorry to hear your greys weren't fully covered. Please check your emails, we got back to you to help you further.
Beaucoup trop cher
Beaucoup trop cher
Respuesta de nuestros expertos
Sébastien A. - Merci pour votre commentaire. Nous sommes vraiment désolés que nos tarifs vous semblent élevés. Chez Colorsmith, nous créons des colorations sur-mesure adaptées à chaque client. Nos produits sont formulés avec des ingrédients similaires aux salons de coiffure. Et comme en salon, nos experts coloristes sont disponibles en consultation. Nous allons revenir vers vous par email pour plus d'information.
For some reason it has stopped working
Only colors 5-10% so essentially after the wash it doesn’t even look like my hair were colored. Really disappointed for last few times.
Respuesta de nuestros expertos
Vinayak - We’re so sorry to hear that you were disappointed by the results of your color application. Our Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Your colorist will review your feedback and adjust the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
I guess the chemical based kits just aren't for me.
Tried this instead of henna based kits and I didn't have great results and wasn't happy with the chemicals and how it affected my skin and hair.
Respuesta de nuestros expertos
Chris - We’re so sorry to hear that you were disappointed by the results of your color application. Please keep your eye out for an email from us. We truly appreciate your feedback.