Comentarios sobre el Color Case personalizado
642 Comentarios de clientes
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sucks
turns the hair red!!!
Respuesta de nuestros expertos
Hello Dimitris, We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
Not what i expected
it was supposdley upped so my beard stays darker but this time the greys were back in around 6 days, its supposed to last longer than that
Respuesta de nuestros expertos
Mikael -We are sorry to hear that you were disappointed by the gray coverage of your recent colour application. Your results are important to us, and we take our Colour Satisfaction Guarantee seriously. Please be on the lookout for an email from our colour specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Hair color didn't
Not sure what happened, the first time I used your color it worked well, maybe a bad lot? If I recieve another replacement kit at no cost and it works I'll edit my review.
Respuesta de nuestros expertos
Nicholas - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
good natural effect as crafted but too fast to fade away
it's a good product. But this last batch give me itchiness compare to other times. Also has to remark that it fade away quiet quickly, specially who's take often showers, swimming on sea, sun...
Respuesta de nuestros expertos
Massi - Thank you for your feedback. We're so sorry to hear that you have had a reaction to our colour, and it didn't last as long as expected. Our customers' satisfaction is our priority, so we want to work with you to see how we can arrange that. Please keep your eyes out for an email from us shortly.
Non al 100% coprente
Il colore è giusto, ma, pur seguendo attentamente le istruzioni, alcuni peli della barba sono rimasti bianchi.
Respuesta de nuestros expertos
Michele F. - Grazie per il tuo feedback! Ci dispiace molto che tu non sia soddisfatta della copertura dei capelli bianchi del tuo colore. La nostra Garanzia di Soddisfazione Colorsmith è un nostro impegno costante e lavoreremo con te per raggiungere i tuoi obiettivi di colore. Ti preghiamo di attendere la nostra email per i passaggi successivi.
The color comes off
After asking to change the color type the new color still came off after a few days. This is a very expensive color and I was expecting to last at least a month.
Respuesta de nuestros expertos
Daryoush - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Didn’t stay
I used my 1st box of color on my head and beard on Friday. Everything was easy to apply, but even after washing the color out I could see how much of my beard that the color didn’t hold to. Now 3 days later and even less of my beard held the color. I followed the instructions to a T, but it doesn’t seem like an effective product for coloring my beard.
Respuesta de nuestros expertos
Sean, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help
Décevant
Étant client depuis plusieurs mois cela n'est pas satisfaisant car malgré tout malgré plusieurs commandes et réclamation le résultat de la couleur est décevant et en plus vu le prix elle ne tient pas longtemps... Je ne pense pas poursuivre mes achats si le service client n'intervient pas...🤞🏻😱 Je vais demander le remboursement 👍🏻
Respuesta de nuestros expertos
Stéphane L. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que vous soyez déçu par les résultats de votre coloration. Votre satisfaction est très importante pour nous. Nous allons revenir vers vous par email afin de vous aider et remédier à cette situation. Veuillez vérifier vos emails pour les prochaines étapes.
Delivery painfully slow
I can’t remember the last time I’ve waited this long for a product, and when it comes to hair dye, you kind of want it pretty soon. I know they have an auto option, but I don’t typically need it once a month as it stands you more or less have to order it about two or three weeks before you expect to need it … which is basically unworkable
Respuesta de nuestros expertos
Girlfriend - Thank you for sharing your feedback with us. We appreciate your patience with our shipping times. Our orders do have a 1-3 day processing time from the order date, which includes formulating and crafting your custom color. We currently ship from Los Angeles, so our shipping time is approximately 4-6 business days. Occasionally, this shipping window can vary depending on holidays and other unexpected delivery delays from the carrier. Please let us know if there is anything else we can do to help!
Tönung
Nicht alle Grautöne des Bartes wurden abgedeckt, hält weniger lang als erwartet (2,5 Wochen); Produkt nicht ganz reizlos. Mischung kann offenbar nur einmal angewendet werden und ist nicht haltbar. Geliefertes Material in der Pakung generiert viel Abfall. Benötige eine Note dünkler, mit rötlichem Touch...
Respuesta de nuestros expertos
Ralph G. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere Colorsmith Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!