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Wasnt aware the auto subscription will be activated after the initial sample order so was disappointed when charged for second time. Also the colour wasnt accurate, as i asked for darkest brown but the result was darkest grey instead. In order to return, the couriers wont collect without returns lebels, so couldnt return the second item.
Hi Sagheer! We apologize for any misunderstanding with your Color Plan. Please check your emails, we just got back to you to help you further.
Bonjour, J’ai acheté une coloration que vous estimez sur mesure que vous m’avez vendue très cher mais qui ne tiens pas 2 secondes car quelque soit la durée de l'attente, part après la douche.je ne comprends vraiment pas pourquoi vous avez fait ça.J'attends de votre part une explication qui tient
Deception - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que votre coloration n'a pas tenu après le rinçage. Nous souhaitons trouver une solution afin que vous obteniez la meilleure couleur qui soit. Nous allons revenir vers vous par email pour vous aider. Veuillez vérifier votre boîte de réception pour plus d'information.
Support meldet sich nicht zurück!
Hallo Peter! Bitte überprüfen Sie Ihre E-Mails. Wir haben uns gerade bei Ihnen gemeldet, um Ihnen weiterzuhelfen.
Still have grey hair and different colors top vs sides... Its only OK but is not rigth
Hi Sergio! We are sorry to hear your greys are not fully covered. Please check your emails, we just got back to you.
produit null! il ne tient pas 02 jours! arnaque de chez arnaque!!!!!!!!!!!!!!!!!
Anis T. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que votre coloration n'a pas répondu à vos attentes. Nous allons revenir vers vous par email afin de vous aider et trouver une solution. Veuillez vérifier vos emails pour plus d'information.
I’m pleased with the head hair colour but the beard colour is not sufficient - as I trim my beard weekly as I keep it short - the colour is lost after about a week or 2 - there should be a kit to allow regular touch ups
Hi Patrick! We are sorry to hear your dye is not sufficient for your bear. Please check your emails, we got back to you to help you further.
Looking at the commercials of the product ordered this and tried. Great packaging but results are complete disappointment. Not a single grey hair of mine turned black. Time and money both waste.
Muralidhar R. - We appreciate your feedback here at Colorsmith! We are so sorry that you were not satisfied with the outcome of your hair colour application. Based on your profile, we see that you have already worked with one of our Colour Experts to resolve your concern. Please let us know if there is anything else we can do to help!
A me hanno mandato un'altra confezione (che io non ho ordinato) dopodichè, secondo loro, lo dovevo spedire a Londra, dunque 27€ di spedizione senza rimborso.....secondo loro uno lo spedisce??....dai vergogna!!!!!
Mirco C - Siamo così dispiaciuti per questa confusione. Su Colorsmith puoi effettuare un ordine una tantum o ottenere la nostra offerta promozionale con il nostro Piano Colore. Queste informazioni sul nostro servizio ricorrente sono disponibili prima del pagamento. Il Piano Colore è molto flessibile e può essere messo in pausa, modificato o annullato in qualsiasi momento sul tuo account o contattandoci. Ti abbiamo contattato via e-mail per discutere ulteriormente la questione.
Colour it's not what I expected to dark! Stop taken my money from my account! I don't need this shit! Sorry I didn't subscribe for it!
Hi Marius! We are so sorry to hear your colour was darker than expected. Please check your emails, we just got back to you to help you further.
Order not received yet
Abhi A.- Thank you for reaching out to us here at Colorsmith! We are sorry to hear that you have not received the order yet. Your satisfaction is our top priority. We guarantee that. We would like to work with you on a solution so that your color wishes can be fulfilled 100%. Our customer service will contact you by email and will be happy to help you.
